To make a long story short, Steve Valentone, Shaun (Sales Manager) and David in the finance not only went above and beyond to make the process easy and pleasant, but they also worked their butts off to earn me back as a client and take care of me and my family. they all did such a solid job that my family and I wound up purchasing two new mazda cars yesterday.As a disabled vet, Integrity, Honor and Transparency are paramount. These men mentioned in this email should be rewarded and have their standard of practices mimicked. They created a new vision of what the Car salesman and car sales business is in my eyes. Thank you all again. We will be back next time and I will be referring everyone to you three.
A great car-buying/leasing experience from start to finish, thanks to Derek Hill! It started with an online inquiry to which Derek responded to promptly. From there we set up a time for us to come to the dealership and meet with him to look at the current CX-5's a couple of days later. Derek greeted us and was extremely helpful, friendly and personable throughout the whole process. He was never pushy and we certainly never felt pressured.I was nearing the end of my lease on a 2015 CX-5 with another dealership, and although I had intended to continue with that same dealership, I ended up going with Capitol Mazda due to their much more expansive selection, clean and well laid-out lot, and most importantly their customer service. (Side note: While shopping or just browsing, they also offer complimentary WiFi and beverages.)Once we decided on the vehicle and weighed out options to buy or lease again, we hit a slight hiccup when the specific CX-5 we agreed on ended up not being available according to their computer system (another dealership apparently had purchased it the night before). That's when Thomas, the Sales Manager, stepped in. He, too, was very friendly and welcoming. He apologized profusely (along with Derek), and asked us if we would consider alternate colors or packages/trims. Initially that was a huge let down, but after looking at a few more options and making a few more negotiations, we picked another winner. I'd also like to mention that Steve, the Finance Director, made the paperwork enjoyable and efficient.When you're ready to buy or lease a vehicle, and you're considering a Mazda, go to Capitol Mazda and look for Derek, Thomas & Steve!
We had to unexpectedly purchase a car after owning the previous vehicle for nearly 20 years. From the moment we walked through the door we were treated with respect and kindness. Every single person we encountered was friendly and had a smile on their face. Special mention needs to be made about Leyla Mamedove. She stayed with us from start to finish and truly delivered 5 star service. Also needing to be mentioned is the finance manager Mark Hudson. He also provided 5 star service and made something as boring as signing all of the paperwork, a fun experience with his great sense of humor. Both of these people are excellent and we were grateful to have them with us during our first car buying experience in 2 decades. Keep up the excellent work you two!!!!
I was afraid that buying a new car would be a stressful experience, but I really appreciated Steven Valentone at Capitol Mazda for making it actually pleasant. There was no pressure to buy, prompt responses to any questions I had, good pricing, and great service to fix issues that came up with the car I wanted. David in finance was also pleasant to interact with. Overall I was very happy with how friendly the experience was.
Buying a car from Capitol Mazda was the best car buying experience I have ever had. The team was friendly, helpful, and sensitive. The first time, we had a great test drive, talked through the features we wanted, and left without making a purchase. Brand helped us. A month later, we came in and drove away with the perfect CX-5 for us. Can't say enough about how well Brand Zee served us. Their pricing policy meant we left feeling confident we got a great price without obnoxious haggling. Of course, it doesn't hurt that Mazda is making a spectacular line of cars, and the CX-5 is both practical and fun to drive.
I wanted to write an update on my review about Capitol Mazda..... I forgot to mention that it was Steven Valentone that I bought my CPO'd 2016 Mazda 3 from, he treated me just like family! There are several Steven's there and I wanted to make sure I gave the credit to right one! this Mazda was our third one our family has bought from him, he ALWAYS has gotten his the best deal, and best service EVER!!!
Fantastic customer service ! Carlos Molina was awesome , friendly , efficient and so helpful! Will definitely return to Capital Mazda and ask for Carlos for all my service maintenance needs on my new Mazda 6 . Also Mathew was great washed my car and didn't hesitate to help me put my license plates on . Thanks again guys!
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