Customer Testimonials
Jonathan, my sales representative was great. No stress in working with sales process. Everything was pretty straightforward and no pressure. I think I got an awesome car for a price in my budget.
Always in good hands. Thank you!
Great service
Good sales person; terrible finance person.
I appreciate the service I get there. The Service Reps are always friendly and helpful. I appreciate the quick service also. Thank you!
Bought our CPO Mazda Cx—90. Chris was our product specialist. He was awesome! Never felt pressured and he patiently answered all my questions on the car. Even got a good deal on our trade in. Also a shout out to Oscar in the finance department.
We have purchased 2 vehicles through Capital Mazda. Ask for Chris Hampton, he is low key and willing to work with you. He was always patient . We never felt pressured. Thank you Chris.
Great experience with Tony at the Salinas Honda location who was exceptionally great and friendly, he made the new car shopping for my growing family so easy while making us feel heard. I will definitely be recommending anyone who I know is in need of a car his way.
Had the greatest buying experience over at Capitol Mazda!! Staff was super patient and friendly, great selection of new and certified used.. The hardest decision to make was what color we wanted since they had every single trim and color in stock. Ended up walking out with the new sleek redesigned for 2026 Mazda CX5 and couldn’t be happier, vehicle was detailed and gas was filled up, paperwork was quick absolute hassle free experience from start to finish.
I’ve never had an easier car purchase. Everyone that helped me was quick to reply and very knowledgeable. Highly recommend purchasing a car here.
Great salesman and car was represented well. On delivery car was detailed and full tank of gas. All sales and finance folks were prepared and made this purchase easy. Thanks Chris and Oscar!
Very poor service. Do not use this place.
Great service even when things don't always go perfectly smooth. Transparent.
Jerry the salesman and Daniel the finance manager took great care of me and my family getting us into a nice Volkswagen Passat for a great price. Would definitely recommend anyone to work with them.
Three years ago, I accompanied my sister who was purchasing a vehicle at Capitol Volkswagen. As I waited for her to complete the paperwork, the sales manager approached me & inquired if I was interested in making a purchase as well.
At the time, I wasn’t financially prepared to do so. I explained that I was currently under a lease with 7 months remaining & expressed my concerns about the car being over the contracted mileage limit.
The sales manager offered to look up my lease information and before long, I was offered a great deal to lease a brand ... Read More Google - Oct 23, 2026
Fast and transparente service to keep my car in shape. Great team and a specially love the video analysis.
I hate car salesman and car dealerships! But, this experience was tolerable. The low pressure sales was nice, Darius was very laid back and knew all the details about various Subaru models. I feel I got a reasonable deal on a Crosstrek, and the manager, Derek, offered to repaint a small blemish before I took over. One slight negative was Derek stating he was offering a “firm handshake and a full tank.” Alas, the car had 1/4 tank at pickup, but all in all, not a bad experience.
⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service at Capital Mazda!
I had such a wonderful experience at Capital Mazda, thanks to Chris Hampton! From the moment I stepped onto the lot, Chris was there to help me find the car I wanted, and he did it with absolutely no pressure. He was polite, professional, patient, and genuinely helpful throughout the entire process.
He answered all my questions, made sure I felt comfortable with my decision, and made the whole buying experience incredibly easy. The paperwork was smooth and simple, practically as easy as one, two, three! Chris made what can sometimes be a stressful ... Read More Google - Oct 20, 2026
Mychal and the team were responsive, friendly, and accommodating.
Awesome people great experience!! AAA+++
This was a great buying experience from start to finish! I saw my car on Capitol Mazda's website and scheduled an appointment for a test drive. Chris messaged me right away. He was friendly and offered to send me a video of the car, inside and out. When we arrived for our test drive he had the car ready to go. We came with our own financing but they were able to find us a better rate. From start to finish it was fast and easy. No pressure or delay tactics, all in all it was the easiest car ... Read More Google - Oct 18, 2026
THE WORST!!! BEWARE! Just recently purchased a car that was in a “minor” accident with just “cosmetic” damage. Barely even driven it and finding out there was actually functional, expensive damage. NOT OK!
Extremely helpful, fast & easy
I have never had such a poor experience while looking at a car. I went there to test drive a Mazda CX-50. After walking around for a while, no one approached me; eventually, someone asked what I needed, and I explained that I wanted to take a test drive. He asked for my driver’s license and took me into an office to handle some paperwork. Afterward, he led me to the vehicle, opened the door, and let me take a quick look inside. When I reiterated that I wanted to test drive it, he told me that I would ... Read More Google - Oct 15, 2026
I had a wonderful experience purchasing my new car at Mazda! Chris Hampton was absolutely amazing throughout the entire process. He was friendly, professional, knowledgeable, and made everything feel easy and stress-free. He took the time to answer all my questions and made sure I felt comfortable and confident with my purchase. The entire team at Mazda was welcoming and helpful. I couldn’t be happier with my experience and my new car! If you’re looking to purchase a vehicle, I highly recommend asking for Chris Hampton. Thank you, Chris and Mazda, for such a great experience!
Had a great experience working with Chris Hampton at Capitol Mazda. He was very helpful throughout the entire process, responsive to my questions, and made sure everything was taken care of smoothly. He even went out of his way to help get everything finalized around my schedule. Really appreciated his support and would definitely recommend working with him.
Don't buy from these people advertised a price and scammed many people. Wouldn't agree to advertised price. Bait and switch
Routine oil change was fine, but repair estimate was grossly inflated.
I brought my 2014 CX-5 into Capitol Mazda for a routine $100 oil change and inspection. The intake process was fine and the technician provided a helpful video walk-through pointing out worn front-end components and belts.
The issue arose with the recommended service estimate, which totaled over $8,200.
The labor pricing on standard maintenance items was unreasonable: nearly $500 in labor alone for an unmandated fuel induction spray service, $200 to drop in two air filters, and over $1,080 for drive belts and a tensioner. When I cross-referenced the quote with reputable independent shops in ... Read More DealerRater - Oct 3, 2026
Extremely shameful General Manager. I texted him that I just relocated to US and I have Taiwan and Indian driving license. He said please come over and you can do a test drive. When I drove for 40 min and arrived at Capitol Mazda, he said I can't allow you to drive on Indian or Taiwan license. He misbehaved with me and asked me to leave. Shameful Mazda! I don't have any issues with not allowing me to drive but asking me to come knowing every detail and then misbehaving with customer is extremely shameful
Alexis my rep was great. Low pressure, responsive. Relatively little dealer shenanigans and quick through finance. E-signing speeds things up nicely.
Thank you to Gil and all at Sunnyvale Honda very kind employees, peaceful atmosphere, and will stay with you to answer questions as long as you need
Manny helped me get my dream vehicle. This place was very straight forward and helpful. Would definitely recommend them and will be referring people here! Ask for Manny to help you have your best car buying experience!
All the sales representatives are working very well while having to do their job in a trailer due to the construction. It was cramped but I appreciated the great attitude and the fact that trailer had air conditioning!!!
We bought our new 2026 Mazda CX 50 with Chris at Capitol Mazda, the entire process was smooth and well-handled. We went in a few days before we bought the car for a test drive, and Chris showed us a few options and we really liked how the car drove. Once we decided on the car, we went in and Chris helped us get the exact one we wanted (we were particular about the red interiors) and get it at a reasonable price. All the staff at Mazda were respectful of our boundaries, and Chris is a really chill person who cares ... Read More Google - Sep 8, 2026
Visited this place twice but did not end up buying my car here. Bit annoying. Personally would recommend the San Jose Creek dealer.
Jerry is a great person to deal with, no pressure no push. Love him
Great Experience buying another Mazda from Capitol Mazda. Sales team (Chris and Kathi) was very friendly, professional, knowledgeable, and patient. This dealership is easy to access, has ample room to park, a large lot to browse, and great roads/hwys nearby for thorough test drives. Buying process was pleasant and quicker than experienced elsewhere. Zoom zoom.
I had just had a really bad experience at another dealership, so when I pulled into Capital Mazda and Chris approached me with such warmth and genuine ambition to help, it was very refreshing!
Chris was incredibly honest, transparent, and knowledgeable- not only about the cars, but about the entire buying process. I’m so happy with my new car and grateful to have had someone like Chris walk me through everything. He even insisted we meet again a few days later to help me get more acquainted with the car and all its features, which meant so much.
I ... Read More Google - Sep 2, 2026
great experience buying my camaro quick easy and painless freindly employees.
I experienced a rather unfortunate situation with Capitol Mazda. After purchasing four new tires and an alignment, I returned for a routine oil change and tire rotation. Following this service, my car developed a significant pull to the right that had not been present before. I contacted the service department to report the issue, and they advised me to bring the car back in. I had anticipated a simple, complimentary realignment. However, this was not the case.
Consequently, I had to take a day off work to have the car re-examined, which was inconvenient as the service should have been ... Read More Google - Aug 24, 2026
I am a Costco member and the the reason we bought car from Capitol Hyundai as you had gray exterior color available otherwise we would have bought car from Hundai of San Bruno as they were upfront with Costco member pricing for the car where as I was getting different quotes
We had bought a CPO 2023 MAZDA CX-30 Premium Turbo for our son about 10 months ago and it was a smooth, though LONG process. We liked Gtiae, our salesman. When it was time to buy our daughter a car, we identified one at the same dealership and called Gitae, who told us the car was available. However, when we arrived(40 mi drive), we were told that the car was no longer available, as it had been sold!! However, there was another one available but it was a 2022 model with the same Premium Trim but not Turbo. This was fine. For some ... Read More DealerRater - Aug 13, 2026
It took them 2+ weeks to fix my car which was just a routine 45000 miles service . When I dropped off the rental car, I accidentally left my prescription sun glasses as it was closing time and they claim they never saw it in the car and they didn’t do a thorough inspection internally. This was a designer prescription sunglasses and when I asked if they can recheck it for me, they weren’t keen on taking accountability. I had to call multiple times to see if the sunglasses ever showed up in the list or found or if someone else ... Read More Google - Aug 10, 2026
Luis and Sam did a great job at getting my mother the best deal possible.
Gio is super amazing here, 10/10 recommend leasing a car from him, great experience!
The service manager is a liar and the assistant service manager is discriminitive and belittling. Fowl language, rude comments and tried to tell me I didnt know what I was talking about when I was correct in the first place. He treated me like Im a dumb girl. Im a 62 year old female. I feel like I was automatically discriminated against like I didnt know anything because Im a female. i feel like Im a victim of elder abuse. The sales person lied to me, withheld information from me about my car and didint honor the agreed upon price. My ... Read More DealerRater - Aug 4, 2026
Gio fue de mucha ayuda para poder comprar nuestro nueva Mazda 2026, si piensan comprar un nuevo auto busquen a Gio el les facilitará todo el proceso
Excellent experience at Capitol Mazda! The entire team was professional, friendly, and transparent throughout the buying process. They answered all my questions, never pressured me, and made everything simple and stress-free. I’m extremely happy with my new Mazda and truly appreciate the outstanding customer service. Highly recommend Capitol Mazda to anyone looking for a great car-buying experience!
The dealership made the entire buying process easy and stress-free. The staff was friendly, professional, and transparent, and they answered all of my questions without any pressure. I’m very happy with my purchase and would gladly recommend them to others.
Beware of this dealer. I specifically bought a vehicle from them because they were going to include a factory charger with all the pieces. I have a due nil to that effect.The Ford chargers that were an option on my vehicle all came with 120 and 240 volt adapters. This is easily verifiable. First they sent only the charger with no way to plug it in. Then they sent a 120v adapter only. When I contacted them they stated that this is what came with the vehicle and they will not send the rest of the kit. I had to purchase ... Read More Google - Jul 25, 2026
I just got my service done at your dealership but I am still getting emails from you saying my Sevice is past due. Need to fix your system.
Nate was great to work with in purchasing our car. He was friendly, genuine, polite and professional. We'd work with him again if we needed to purchase another car.
Waited for more than an hour, poor customer service. They dont wanna sell cars.
My service advisor was excellent however the actual service aweful I won't go back
Took my new CX5 for its first complementary service. Went in as soon as the service center opened and experienced a quick and efficient service.
Beat a strong deal offered by competitor. E-sign and delivery offered. Overall a decent experience.
Great maintenance service really grateful after every service visit at Mazda . Thank you so Much!
The salesperson, Andrew, was good at keeping the customer with the great offer, but after that, the finance manager, Oscar Hernandez, was awful. Although I refused his selling the packages of insurance because my son can't afford them, he insisted and pressured my son to accept it. But the most unacceptable part was this: the Oscar (he was new to this work, had many problems with the computer processing) did not bother to send us the digital sales contract immediately. I did not know what I bought, and I asked his colleague to send me one. Then his colleague, ... Read More DealerRater - Jul 3, 2026
I bought new tires and an alignment, after coming back for an oil change an tire rotation they tell me they tire they sold me was bad and can't replace it and after the free tire rotation my car now pulls to the right and after bringing in it all they did was balance the tires and car still pulls to the right now. Wasted 8 hour of my day with my car there today.
Very Friendly and accommodating. Quick check-in and considerate of your time. Kept me updated on status.
I have been using the service department at Capital Mazda for 15 years and have always had a good experience. This last visit was no exception. My service rep Jamie took great care of me. The service was completed on time with no unexpected wrinkles.
Honest, helpful and the dealership manager as well as the gentlemen we worked with to purchase the car and to have it serviced, were all a pleasure to interact with.
Sameer was a great to work with. thanks for the great car with good price!
Aiden was very responsive and informative through my service. The entire experience was smooth sailing.
This dealership is very accommodating & helpful throughout the entire vehicle servicing process, from setting the appointment to assessing the vehicle pre-service, to providing accurate info on what service(s) need done to the final product once completed.
Pleasant and good customer service. Everything is so smooth. Would love to here more often
This must have been the easiest vehicle I've ever done, and I've purchased a good number of vehicles. Chris Hampton was helpful and attentive. I came in with certain requirements, and we met almost all of them. Overall a good buying experience.
This dealership (in conjunction with Costco) made car buying very easy and simple, no hassle.
Excellent service representative and general manager. They understood my needs and concerns and responded quickly.
very helpful stuff and kind nathaniel the car seller was very helpful and very nice thank to him my son got his car
Quick and easy diagnosis of my problem and fix - along with associated standard maintenance of the vehicle. Having a loaner car available would have been nice since the repair was covered under warranty.
Always great service. I love that I get to see a video of my vehicle as it's being serviced. Staff is always competent and friendly. Work is completed in a timely manner.
Kathi Greene and Dennis McConnell worked together to keep us informed when our vehicle needed repairs. They were honest, empathetic, professional and efficient in helping us navigate the service contract and having the vehicle fixed while providing a loaner to minimize the inconvenience. It is why we have purchased 6 vehicles and referred 6 others to purchase vehicles from Kathi.
Dennis is a very good employee. He updates me pretty frequently about the status of my car.
I found the maintenance service and customer service thorough and good. I like the vehicle, though it has some shortcomings for a certified 2022 vehicle with 10k miles at the start of my ownership. These things (like the flaw in the dashboard leather) could have been fixed before sale. I also paid to license and register, warranty.
Overall, I’d rate the selection and sales/finance service as mediocre. I came in with very good credit, a sizeable down payment, and a finance offer from my bank. I wasn’t that impressed with the selection to choose from and though I ... Read More DealerRater - Jun 26, 2026
Se portaron terrible me trataron como un delincuente fui a querer comprar un carro y me dieron un trato como si lo fuera a robar, querían que me llevara un carro totalmente diferente a que me avía gustado, yo soy cliente de Mazda y la verdad estoy totalmente desepciando con la atención al cliente que ofrecen en el filer de Capitol Mazda en San Jose, quiero un carro para mi esposa pero creo que Mazda ya no será mi primera opción, espero y de verdad hagan algo al respecto, en especial con su jefe de financiamiento ... Read More DealerRater - Jun 25, 2026
Great experience with Dennis at Capitol Mazda. Always helpful with his and efficient customer service.
Capitol Chris is my hero 🦸 for his commitment to his customers and always going the extra mile to make sure they are happy
Jamie was great. She was knowledgeable and helped me figure out what I needed to do to my car.
I like coming to this dealership for service because they always treat me very well and the service provided is very thorough.
I did all my car service at this dealership service department is very professional and knowledgeable
Outstanding service center and service advisors - very supportive and easy to work with. Appreciate the follow up
Dealership is courteous and professional. Staff is helpful and responsive. Staff went out of their way to locate and pick up a car from another dealership.
Professional staff. Vehicle was ready within time stated. Been servicing there for years. Excellent dealership.
Service staff was professional and courteous despite the building being renovated. The temporarily guest waiting room was OK.
Service with a smile and also quick turn around. My key works and that's what matters.
Service check in is prompt. But 3 hours to change tires, with an appointment, is too long. Customer waiting area is barren.
I have experienced Consistently good quality, work and overall employee and staff support, especially Dennis service manager
I have always been very happy with the service and professionalism they provide. I highly recommend it to friends and family
Great experience. The service managers are pleasant and easy to deal with. The work is always done well and on time. Can’t say enough good things about the service at Capitol Mazda.
I was very pleased with the professional response from the Mazda team starting with the Service Manager who took my call and the service team that worked on my car.